COVID 19 – Reassurance
We have taken the necessary steps to ensure that we remain fully operational, without compromising the health of our clients, our staff and their families and the community at large. Our travel specialists are working from their homes, carrying on with “business unusual “whilst with our suppliers. We are here to support YOU. We are all in this together and we have no doubt that we will all emerge stronger from this.
We are working very closely with our Suppliers to ensure that we keep our clients informed with the most up to date travel restrictions and the ever-changing postponement policies. This changes daily due to country and airline restrictions constantly being updated.
Please don’t hesitate to contact us if you have any questions – we are here for YOU!
Should I cancel my trip or postpone to a later date?Clients are encouraged to refer to The World Health Organisation (WHO) website which provides recommendations on either cancelling or postponing travel arrangements. It is vital that clients always refer to a reliable and trusted source such as WHO for this information.
Can I cancel or amend my flight / booking?Each booking is unique and has its own specific T&C’s. We encourage you to contact your Travel Specialist who will assist you. We are doing everything within our means to ensure that this process runs as smoothly as possible. (View COVID 19 cancellation policies on your booking)
If I Cancel My Trip, Will I Get A Refund?Each booking is unique and is subject to each airline, hotel’s own cancellation policies.
Will Travel Insurance cover any penalties relating to the Coronavirus?Please refer to the below travel insurance provider’s website for more info:
- Hollard Travel Insurance: www.hollard.co.za
- Bryte Insurance: www.brytesa.com
- TIC Travel Insurance Consultants: https://www.tic.co.za/travel-insurance
For the most up-to-date information about the COVID-19 virus, go to:
- World Health Organisation (WHO) www.who.int
- National Institute of Communicable Diseases (NICD) http://www.nicd.ac.za/
CONTACT DETAILS DURING LOCKDOWN:
For existing / new reservations: +27 (0)10 023 1234 / +27 (0)79 568 9564